Changemaker Docs

Home API Getting Started

Welcome to Changemaker

Challenge Management Guide

RewardStack Integration

Getting Started

Participant Management Guide

Frequently Asked Questions

Reward Distribution Guide

Troubleshooting Guide

Docstroubleshooting

Troubleshooting Guide

Solutions to common issues and problems in Changemaker

12 min readBy Changemaker Team1/10/2025

troubleshootinghelpsupporterrors

Loading...

On This Page

Troubleshooting Guide Quick Diagnostic Checklist Authentication Issues Cannot Log In Logged Out Unexpectedly "Access Denied" Errors Challenge Issues Cannot See Challenges Cannot Enroll in Challenge Challenge Not Loading Reward Issues Reward Email Not Received Cannot Claim Reward Wrong Reward Amount Performance Issues Pages Loading Slowly Images Not Loading Dashboard Not Updating Data Issues Missing Enrollments or Submissions Incorrect Data Displaying Integration Issues RewardStack Connection Failed Webhook Not Working Mobile Issues Mobile Layout Problems Touch/Tap Not Working Error Messages "Something Went Wrong""Network Error""Invalid Request" or 400 Error API Issues API Rate Limit Exceeded Invalid API Key Browser-Specific Issues Issues in Safari Issues in Firefox Issues in Edge Getting Additional Help Before Contacting Support Contact Support Community Resources Related Resources