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Troubleshooting Guide

Solutions to common issues and problems in Changemaker

12 min readBy Changemaker Team1/10/2025
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Troubleshooting GuideQuick Diagnostic ChecklistAuthentication IssuesCannot Log InLogged Out Unexpectedly"Access Denied" ErrorsChallenge IssuesCannot See ChallengesCannot Enroll in ChallengeChallenge Not LoadingReward IssuesReward Email Not ReceivedCannot Claim RewardWrong Reward AmountPerformance IssuesPages Loading SlowlyImages Not LoadingDashboard Not UpdatingData IssuesMissing Enrollments or SubmissionsIncorrect Data DisplayingIntegration IssuesRewardStack Connection FailedWebhook Not WorkingMobile IssuesMobile Layout ProblemsTouch/Tap Not WorkingError Messages"Something Went Wrong""Network Error""Invalid Request" or 400 ErrorAPI IssuesAPI Rate Limit ExceededInvalid API KeyBrowser-Specific IssuesIssues in SafariIssues in FirefoxIssues in EdgeGetting Additional HelpBefore Contacting SupportContact SupportCommunity ResourcesRelated Resources